The New Era GCC Talent Agenda (Part 3 of 5)
The transactional, process-driven work that built this industry over two decades is being absorbed by generative AI. Not eventually. Now. The hiring recalibration is already visible in the data. GCCs are moving toward expertise density, selective hiring at junior levels, and aggressive focus on senior professionals with 10-15+ years of deep domain expertise. The workforce that built the GCC ecosystem is facing the most significant disruption it has encountered – and the conversation about what to do about it is nowhere near as urgent as the situation demands. This is the second conversation the GCC ecosystem needs to have. And unlike the first – which is primarily about leaders – this one belongs to everyone. GCC leaders. Academia. Training institutions. Policymakers. Each has a role. None of them can solve it alone.
Are you a future-ready GCC Leader? (Part 2 of 5)
"I know what my GCC needs to become. I am just not entirely sure who I need to become to lead it there." That question - personal, specific, slightly uncomfortable - is the one this conversation is about. Not what the organisation needs to do. Who the leader inside it needs to become. It is the conversation the GCC ecosystem is least having. And the one it most needs to.
The Four Conversations the GCC Ecosystem Needs to Have (Part 1 of 5)
The organisational transformation is visible — the leadership transformation is quieter, more personal and considerably more urgent.
The Efficiency argument for GCCs is over. What comes Next?
If an individual needs to ask "how do I remain valuable when AI can do what I do?" — GCCs need to ask the same question at an organisational level. An HQ thinking about efficiency can now deploy AI tools directly onshore — no offshore entity, no setup costs, no lead time. The efficiency argument for establishing a GCC is gone. The onshore team's proximity to the client keeps them tactical. The GCC's distance from that action is not a limitation — it is the structural condition that makes deeper thinking possible. The GCCs that answer the new value question clearly will not just survive the AI transition — they will find it has given them exactly the mandate they always deserved.