The GCC Capability Maturity Framework (Part 5 of 5)

Everyone is talking about what GCCs and their leaders need to become. Very few are providing a rigorous, honest way to assess where they currently are. And almost nobody is asking the prior question – the one that makes everything else possible: are we even measuring the right things?

The New GCC Value Proposition (Part 4 of 5)

What makes a GCC genuinely, irreplaceably valuable in the AI era – and why that is ultimately a leadership question? If your GCC disappeared tomorrow – not the people, not the relationships, just the centre itself – what would your global enterprise genuinely miss? Not the headcount. Not the cost savings. Not the SLA compliance record. What would they miss that they could not easily replace or replicate elsewhere?